Refund Policy

At SUM, we stand behind the quality and efficacy of our products, recognizing that your satisfaction is paramount. We endeavor to ensure that every experience with SUM not only meets but exceeds your expectations. However, we understand that there may be instances where our products do not fulfill your needs as anticipated. In such situations, we offer a compassionate and straightforward refund policy.

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Eligibility for Refund: Products purchased directly from our website can be returned within 30 days of delivery for a full refund, provided they are in their original, unused condition. We kindly ask for your understanding that due to health and safety standards, opened or used products cannot be returned.

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Process for Returns and Refunds: To initiate a return, please contact our customer service team at info@summicrodose.com with your order details and reason for the return. Our empathetic team will guide you through the process, providing a return shipping label and instructions for sending back the product. Once we receive the returned product and confirm its condition, we will promptly process your refund. The refund will be credited to the original method of payment within 7-10 business days, depending on your financial institution's processing times.

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Exchange Policy: If you prefer to exchange an item rather than receive a refund, we are more than happy to accommodate this request. Please reach out to our customer service team for personalized assistance with your exchange.

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At SUM, we approach every policy, including our refund policy, with a mindset centered on empathy, sophistication, and approachability. We are here to support your wellness journey and ensure your interactions with us are as satisfying as the products we proudly stand behind. For any questions or additional guidance, do not hesitate to contact us. Your trust, satisfaction, and well-being are at the core of everything we do.